Privacy, and what we do with what you tell us

Last updated 17 September 2026.

Attendance Allowance Check is run by Virix Ltd (“we”), a company registered in England and Wales, number 16325097, registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF. We are a private company. We are not the Department for Work and Pensions and we are not connected to any government body.

What we collect

Your answers to the six questions — age bracket, country, whether a disability benefit is already in payment, what help is needed, how long for. We use them to work out whether a claim is worth making and roughly how much it would be.
Your name, phone number and the time you asked us to call — but only if you ask for a call back. Nothing on the six question screens asks for them.
What you tell us on the call — the detail about an ordinary day that the claim form is scored on.
Anonymous usage figures — which screens were opened and how far people get. These are counted on our own servers. No advertising cookies, no third-party trackers.

Why we are allowed to hold it

Because you asked us to ring you and gave your consent on the form, and because the information is then needed to carry out the service you are paying for. You can withdraw consent at any time and we stop.

Who sees it

We do not sell your details and we do not pass them to anyone for marketing. The only people who see them are those working on your claim. The claim itself is sent to the DWP by you, not by us — you sign it and you post it.

Calls

We ring only people who have asked to be rung, between 9am and 8pm, Monday to Saturday. Part of the call is handled by an automated system that asks the questions and writes down the answers; a person checks what it wrote before anything is used. Calls are recorded so that what you said can be written up accurately, and the automated assistant says so at the start of the call. Tell us at any point that you would rather not continue and we stop and delete the recording.

How long we keep it

If you ask for a call and then decide not to go ahead: 30 days, then deleted.
If we complete a claim for you: two years, because the DWP can ask questions about a claim after it is decided, and because you may want us to help with a review.
Anonymous usage figures are kept without anything that identifies you.

What you can ask us to do

Ask for a copy of everything we hold about you, ask us to correct it, or ask us to delete it. Write to general@virixlabs.com and we will answer within a month. Virix Ltd is registered with the Information Commissioner’s Office, registration number ZC250931. If you are not happy with how we handled it, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

The free route, again

We charge £149, one payment, for filling the claim in with you on the telephone and sending you the completed pages to sign, by post or by email. It can be paid before or after the first call. If the first call shows the claim is not worth making, we refund it in full. If the claim is refused, we help you ask for the decision to be looked at again, free of charge; if it is refused again, we refund the fee in full. The first call itself costs nothing. People who paid £99 for a written claim before 24 September 2026 keep the same terms.

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